Seven days no questions asked, fourteen in the UK and EU, and how that sits alongside the rights the law already gives you.

This is the operative document. The terms andprivacy pages summarise it in plainer language; where a summary and this page differ, this page is what you agreed to.

Version 1.0 · Effective [DATE]

7 days, no argument

If Akastroid is not what you wanted, email hello@akastroid.com within 7 days of purchase and we will refund you in full.

You do not have to explain why. You do not have to prove a fault. We may ask what went wrong, because it is useful to know — but the refund does not depend on your answer, and it does not depend on you accepting help first.

Refunds go back to the original payment method, usually within 5 business days, and appear on your statement within 5–10 days after that depending on your bank.

Try it before you buy it

The point of a refund policy is to make buying safe. The better answer is to not need one: akastroid.com offers a trial that runs the full pipeline on your own frames, so you can see what Akastroid makes of your data before paying anything.

Astrophotography data varies enormously. A tool that transforms one person’s session can do little for another’s. Please try yours.

What happens to your licence

Your licence key stops working when the refund is issued, and you should remove the application.

Images you already produced remain yours. We claim nothing in them, before or after a refund. Nothing is revoked, nothing has to be taken down, and you owe no credit.

After 7 days

The 7-day window is a no-questions guarantee, not the limit of our responsibility. If the software is broken, we will fix it or refund you regardless of when you bought it — see clause 7 of the Licence Agreement, and your statutory rights below.

We do not otherwise refund outside 7 days, including for:

a change of mind;
buying more licences than you needed;
hardware that turned out to be too slow, where the requirements were published;
a feature on the roadmap that has not shipped yet.

Upgrades

Where a future major version is offered to existing licence holders at an upgrade price, the same 7-day guarantee applies to the upgrade purchase.

Your statutory rights

This policy sits on top of the rights the law gives you, and does not replace them.

UK and EU consumers have a statutory 14-day right to cancel a distance purchase. That is longer than the 7-day guarantee above, and it wins. If you are in the UK or the EU you have 14 days, not 7, and nothing in this policy shortens that. For an immediate digital download the right can be waived at checkout, but only where you were asked and agreed explicitly — if you were not, you keep the full 14 days.
Australian consumers have guarantees under Australian Consumer Law that cannot be excluded, including remedies for goods that are not of acceptable quality.
Wherever you are, nothing here limits a right that cannot be limited by law.

Chargebacks

If something has gone wrong, please email us first. We would rather refund you directly and quickly than have you spend weeks on a bank dispute. We have never refused a refund inside the window and do not intend to start.

How to ask

Email hello@akastroid.com with:

the email address you bought with, or your order number;
the word “refund”.

That is enough. We will confirm within one business day.

[LEGAL ENTITY NAME] · [COMPANY ADDRESS] hello@akastroid.com · akastroid.com

Refund Policy